Built-in tools can make it easy to customize CRM, but it still takes effort to translate your business knowledge into fine-tuned Customer Relationship Management screens, workflows and analytics. Take a bit of time to understand what you are trying to do before jumping into customization. The effort you spend up front will pay off in […]
Use the non-technical customization tools in CRM to create entirely new applications for your organization in a fraction of the time that it would take with traditional programming. And if you have software development capabilities, eXtended Relationship Management lets you fine-tune the business processes that drive customer, supplier and employee interactions. XRM takes advantage of […]
Business-To-Business (B2B) sales leaders will find some interesting reading in this Magic Quadrant from Gartner. The reviews and scoring focus on the productivity of sales teams, starting with the core capabilities of account, contact and opportunity management. Add-ons such as sales configuration, incentive compensation and territory management are also considered, as are mobile and deployment […]
Leading the CRM Team What does CRM do for you? Business is built on long term relationships – branding, service and support all contribute. The right Customer Relationship Management (CRM) program will help your business maintain and build upon your commitments to your business relationships and transactions. You want to stay on top of all […]
Transactional Emails The basic CRM email is fine for sending individual emails. For example, sales reps can send and track Opportunity Proposals, and technical support people can send a batch of information to a group of Accounts. These automated emails can be tied into Workflow to give you consistent operations and efficiency. The basics of […]
Native American inspired Variscite pendant
The tomahawk and feather themes of Native American crafts are re-interpreted in this flowing Variscite pendant. The bronze colored spiderweb matrix is very rare, I have only found a handful of this stuff and it’s quite fragile. The piece is quite large, suitable for one of the ample women in my life.
Variscite from the Lucin ghost town
Over a hundred years ago, the Transcontinental Railroad stopped at a tiny town on the West side of the Great Salt Lake. The engine filled its boiler tank from the spring water here, and passengers got off to rest after the hot journey across the salt flats. The town is long gone, and most of […]
Mabe Pearl in Hammered Copper and Sterling
OK, not all of my stones come from Utah, this is a spectacular Mabe pearl from Tahiti. The setting creates a contrast between the smooth flowing natural form and the rough hammered and stippled metal.
Tin Can Flat Agate in Geometric Setting
The strong Modernist lines in many of my pieces come from my childhood training in mid-century art and architecture. The material for this piece comes from Tin Can Flat, near the confluence of the Green and Colorado Rivers. The “artifact” at this site is an enormous pile of rusted tin cans, left by the sheepherders […]
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